The Unicorn's Secret!
The Potions Cauldron Group makes every effort to ensure that their attractions and retail outlets are accessible for as many visitors as possible.
However due to the location and nature of some of our buildings there may be some challenges for some visitors with; disabilities, medical and access needs. The Potions Cauldron Group is in line with the Equality Act 2010.
We are committed to making sure that where possible every visitor has an enjoyable and safe visit, should any visitor have any issues or concerns and it is not answered below we recommend emailing the following, where a member of the team will be happy to help.
The Hole In Wand Chester – chester@theholeinwand.com
Contact phone number – 01244 455232
We hope that the below will help with your visit.
We are located on Eastgate Street in between the Chester Cross and The Eastgate Clock, the nearest car park with access spaces areFrodsham Street (Postcode - CH1 3JJ) and Hamilton Street (Postcode - CH1 2BG)
For more information please visit –
Car parks in Chester | Cheshire West and Chester Council
Due to the nature of the building under the rows there are stairs in and out of The Hole In Wand Chester which sadly means that those with access needs will find it difficult to enter and exit the building.
Carers are free at the Hole in Wand Chester, please bring proof with you which can be a carer card or similar, we understand not everyone will have one so letters etc will be considered. Carers that are free are there to support the person playing, however please note that carers wishing to play will need to pay an upgrade cost of £2.49 which will include a magical potion.
Sadly we do have any toilets on site however there are many public toilets in our location.
The nearest toilets are located in the Grosvenor Shopping Centre.
For more information please visit - Public Toilets open in Chester - Experience Chester
We welcome all guide and assistance dogs into the venue, should you require a water and bowl please just ask a member of the team.
We provide ear defenders at all times as we play a soundtrack specifically made for the venue and the golf balls can sometimes bang. We also have specific mornings where we offer a quiet hour, please see social media for the latest dates and / or our events page.
We also have sensory bags for should you need these - they are available to lend whilst you are playing golf.
We have seating in our tavern area, we don't have any seating throughout the course for accessibility.
We are currently training all staff on Welcome to Excellences’ training course ‘Welcoming All’ this will provide our team with greater tools in welcoming guests with specific and additional needs.
Our staff are undertaking training to become Dementia Friends.
